At Aarsh HealthMart, the E-Commerce section of Aarsh ReproHealth, operated by EndoDaylights India Private Limited, we strive to ensure customer satisfaction with every purchase. This Refund Policy outlines the conditions under which refunds are processed for products purchased through our platform.

Refunds are applicable in the following cases:

• Damaged Products: Products received in damaged or defective condition.
• Wrong Product Delivered: When the product delivered does not match the order placed.
• Expired or Near-Expiry Products: Products delivered with less than 3 months of shelf life remaining (except for products with shorter manufacturer shelf life).
• Quality Issues: Products that do not meet the quality standards as described on the platform.
• Manufacturing Defects: Products with visible manufacturing defects or packaging issues.

The following items are not eligible for refund:

• Products with tampered packaging or broken seals (unless received damaged).
• Products used, consumed, or partially used after delivery.
• Products purchased during promotional sales marked as “non-returnable.”
• Personal care and intimate hygiene products (unless received defective or damaged).
• Prescription medicines (unless there is a clear error in the order).

Step 1: Request a Refund

Contact our customer support team within 7 days of receiving the product via:

• Email: support@aarshreprohealth.com
• Phone: +91 9740522300
• Customer Support Portal on the website

Step 2: Provide Order Details

Share the following information:

• Order ID
• Product name and details
• Reason for refund request
• Photos or videos of the product (if damaged or defective)

Step 3: Verification and Approval

Our team will review your request within 2-3 business days. If approved, you will receive instructions for product return (if applicable).

Step 4: Return the Product

Return the product in its original packaging with all accessories, tags, and documents. Our logistics partner will arrange a pickup at no additional cost.

Step 5: Refund Processing

Once the product is received and inspected, the refund will be processed within 5-7 business days.

Refunds will be issued through the original payment method:

• Credit/Debit Cards: Refunds will reflect in your account within 7-10 business days.
• Net Banking/UPI: Refunds will be processed within 5-7 business days.
• Wallets: Instant credit to your wallet balance.
• Cash on Delivery (COD): Refunds will be issued via bank transfer. You must provide your bank account details.

In certain cases, we may offer a replacement instead of a refund:

• If the same product is available in stock, we will offer a free replacement.
• If the product is out of stock, you can choose a full refund or store credit.

• If the refund is due to our error (wrong/damaged product), shipping charges will be refunded.
• If the refund is due to customer preference or change of mind, original shipping charges are non-refundable.

In some cases, partial refunds may be issued:

• If only part of the order is returned.
• If the product is returned with missing accessories or packaging.
• If the product shows signs of use beyond inspection.

Refunds may be delayed due to:

• Bank processing times.
• Incorrect bank account details provided (for COD refunds).
• Pending verification or investigation of the claim.

If your refund is delayed beyond the stated timeline, please contact our support team.

To ensure a smooth refund process:

• Inspect products immediately upon delivery.
• Report any issues within 7 days of receiving the order.
• Ensure products are returned in original condition with all packaging and accessories.
• Provide accurate information and documentation for the refund request.

• Promotional Items: Products received as part of promotional offers or free gifts may not be eligible for refund.
• Seller-Specific Policies: Some third-party sellers may have their own refund policies. Please check the product page for details.
• Medical Devices: Refunds for medical devices are subject to additional verification and may require manufacturer approval.

Aarsh HealthMart reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

For any questions or concerns regarding refunds, please contact us:

Aarsh HealthMart

(E-Commerce Section of Aarsh ReproHealth)

EndoDaylights India Private Limited

Email: support@aarshreprohealth.com

Phone Number: +91 9740522300

Address: Bangalore, Karnataka, India